Return & Refund Policy

Gran Malo Returns & Refunds

We want every Gran Malo order to arrive correctly, safely, and in accordance with the product selected at checkout.

Because we sell alcoholic beverages, returns and refunds are limited to specific circumstances where a product is affected by a store error, arrives damaged, or is expired.

Please review this policy carefully before placing an order.

Return Window

Eligible return requests must be submitted within 3 days of delivery.

Customers should contact us as soon as possible after receiving an order if there is an issue with the product.

Return window: 3 days from delivery

Requests submitted outside this period may not be accepted, except where otherwise required by applicable law.

Eligible Returns

We accept returns in the following circumstances:

Wrong Product

If we send a product that differs from the product ordered, the order may be returned.

Damaged Product

If a product arrives damaged, contact us promptly so that we can review the issue and provide return instructions.

Expired Product

If you receive an expired product, contact us immediately with your order information and supporting details.

These are the circumstances under which our return and refund policy applies.

Return by Mail

Approved returns are accepted by mail.

Please contact us at sales@granmalo.us before sending anything back.

Our team will review your request and provide the applicable return instructions and mailing information.

Do not mail a product back without first receiving return instructions from our customer service team.

Return Shipping Costs

For an eligible return resulting from:

A store error;
A damaged product; or
An expired product;

we will cover the applicable return shipping cost.

Customers should contact us before arranging the return so that the return process can be properly coordinated.

Refunds

Refunds are available for eligible returns arising from a confirmed:

Store error;
Damaged product; or
Expired product.

Once the return has been received and the issue has been reviewed and approved, the applicable refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are processed within 10 days after the returned product has been received and the return has been reviewed and approved.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution.

Returns We Do Not Accept

Except where otherwise required by applicable law, we do not accept returns or provide refunds for:

Change-of-mind purchases;
Products the customer no longer wants;
Incorrect products selected by the customer;
Incorrect quantities ordered by the customer;
Customer-entered delivery address errors;
Failure to accept a lawful delivery;
Failure to satisfy age-verification requirements; or
Other circumstances unrelated to a store error, damaged product, or expired product.

Please carefully review your order details before completing checkout.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order cannot be successfully delivered because the customer supplied an incorrect or incomplete address, the order may not qualify for a refund.

Age-Verification Issues

All customers must be 21 years of age or older to purchase and receive alcoholic beverages.

If delivery cannot be completed because the recipient does not meet applicable age-verification requirements, the order does not automatically qualify for a refund.

Any such situation will be reviewed according to the circumstances and applicable law.

International Returns

For customers outside the United States, please contact sales@granmalo.us before placing an order.

International orders may be subject to additional customs, import, carrier, and destination-country requirements.

Any approved international return will be handled in accordance with applicable law and the return instructions provided by our customer support team.

How to Request a Return

To request an eligible return, email:

sales@granmalo.us

Please include:

Order number
Customer name
Product received
Reason for the return
Description of the issue
Photographs where relevant

Providing complete information helps us review your request more efficiently.

Important Alcohol Return Notice

Alcoholic beverages are subject to specific legal and regulatory requirements.

Our return policy is limited to eligible circumstances described above and does not create a general right to return alcohol after delivery.

Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable law.

Need Help With a Return?

Contact our customer support team at: